Policies, Terms & Conditions

Cancellation

Flexible Rate Plans & Policies
Cancellations made 24 hours or more prior to 2pm on your scheduled arrival date will incur no charge, unless you have booked a non-refundable rate.

Cancellations made within 24 hours of 2pm on your scheduled arrival date incur the amount of one night's accommodation charged to the credit card number provided at the time of booking.

Non-refundable Rate plans
Cancellations for non-refundable bookings are charged in full. Non-refundable bookings have no option to cancel or receive a refund. Your credit card will be charged for the full amount at the time of booking.

If your booking was made for a special event (e.g. concerts or sporting events), the cancellation policy will be applied according to the booked rate plan unless the reason is due to the COVID-19 related matters listed below. Should an event be cancelled or postponed in Wellington the property is not responsible for covering cancellations or refunds on non-refundable bookings due to the event cancellation being out of their control.

Once you have checked in, your booking automatically becomes non-refundable. If the length of stay is reduced after check-in, the full booking amount is charged.

No-show bookings are charged in full.

Cancellation policy for groups will be advised at the time of booking.

Bookings made via third parties
If you have made your reservation through a third party (e.g. Online Travel Agents like Booking.com, Expedia) you will need to submit any modifications or cancellations via the travel agent site.

We strongly advise guests to purchase travel insurance to cover for any unforeseen changes to their travel plans.

Chargeable Extras

• After-hours assistance for lock outs

• Bed split (2 singles)

• Breakages

• Chargeback to restaurants if arranged with reception

• Car Parking

• Dry Cleaning

• Extra condiments, amenities, linen and servicing

• Internet

• Late Check out

• Loss of key, sensor tag or gym pass

• Outgoing telephone calls both local and international

• Portable cots

• Roll-away Beds

Check-In

After Hours: (click here for more information)

After Hours check-in is only permitted when arranged with reception prior to arrival. Gilmer Apartment Hotel reserves the right to refuse entry to any guest who has not arranged after-hours access prior to arrival and during reception hours. This information is displayed on all booking websites. On arrival please refer to the information displayed in the window at reception (by the lock box). A copy of our guest registration is provided and by entering the property you agree to our terms and conditions.

Upon completing check-in and receiving your apartment key, you have agreed to our terms and conditions.

Check Out

Please return your key to reception and settle accounts by your scheduled check-out time.

Upon departure your room is inspected for damage by our housekeepers, once it has been confirmed to reception that there is no damage or missing items the pre-authorisation against your credit card will be removed. If you have paid a cash bond this is able to be refunded after 9am providing there is no damage or missing items.

Early check-out (outside of reception hours) is by prior arrangement only. Please drop your keys into the slot in the top of the lock box located outside the main reception door.

After Hours assistance or assistance for lost key/lock out.

Damage

Any damage to the room, furnishing or property will be charged direct to the credit card held on file. If applicable we will also charge you for any resultant loss of income including any recovery costs incurred by the hotel. What is considered damage is at the management's sole discretion. In the event that damage costs exceed $1000.00 the hotel will claim on its insurance policy and the cost of the insurance excess will be met by the guest. In the instance of malicious damage the hotel will lay a complaint with the police.

Fire Alarm and Evacuation

If you cause a false alarm or tamper with a smoke or heat detector or other fire safety equipment resulting in a fire brigade call-out and a building evacuation, you will be liable for paying all costs relating to the call-out.
You will also be liable for any collection and recovery fees incurred by the hotel.

Before you commence cooking in your apartment, please familiarise yourself with the instructions on the back of your room door. To avoid a full building evacuation from a small amount of smoke while cooking, we ask you to refrain from opening your room door.

Credit Card details are required for Pre Authorisation purposes upon or prior to check in.

Noise

Please respect the occupants of the neighbouring rooms by keeping noise levels to a minimum. If you are experiencing any problems from neighbouring guests please call reception. We have a strict "no party and no excessive noise policy". If you breach this policy you will be evicted without refund. We value our central city location, this can on occasion come with central city noise. We try very hard to minimise any external noise, however, sometimes this is beyond our control. Please report any noise to Reception and we will endeavor to eliminate this from happening again.

Occupancy

Visitors to the apartments are not permitted after 10pm. You must not exceed the maximum number of occupants allowed in your apartment. Guests under the age of 18 must be accompanied by a guest of 18 years or over.

Payment

Payment for all accommodation, extras, and incidental charges must be made in full 1 day prior to arrival, if payment is no taken in advance.

The credit card you provided at check-in will be charged if accounts are not settled on the day of departure, plus any additional costs incurred in the recovery of costs by the hotel.

Gilmer Apartment Hotel reserves the right to pre-authorise credit cards to ensure payment of accounts is made. If payment or pre-authorization is unsuccessful we may cancel the booking. All effort will be made to contact you to remedy the situation prior to your booking being cancelled.

The following credit cards are accepted for payment. Payments made using a debit or credit card will incur a 2.0% surcharge fee:

• MasterCard

• Visa

• American Express