Gilmer Apartment Hotel, Wellington Accommodation Policies - Terms and Conditions

As a Wellington accommodation provider, our intention is for all guests to enjoy the security, comfort, and facilities offered by Gilmer Apartment Hotel. Please read and familiarise yourself with our policies and code of conduct.


Non-refundable Rate plans
Cancellations for non-refundable bookings are charged in full. Non-refundable bookings have no option to cancel or receive a refund. Your credit card will be charged for the full amount at the time of booking.

If your booking was made for a special event (e.g. concerts or sporting events), the cancellation policy will be applied according to the booked rate plan unless the reason is due to the COVID-19 related matters listed below. Should an event be cancelled or postponed in Wellington the property is not responsible for covering cancellations or refunds on non-refundable bookings due to the event cancellation being out of their control.

Cancellations & Modifications Due to COVID-19
If you cannot travel due to a COVID-19 Government Travel restrictions, we will accept cancellations only if Wellington or the region you live in is at Red stage of Covid-19 Traffic Light Framework over your booking dates. The pre-payment will be held in credit for future use at Gilmer Apartment Hotel within 12 months post-check-in date.

Flexible Rate Plans & Policies
Cancellations made 24 hours or more prior to 2pm on your scheduled arrival date will incur no charge, unless you have booked a non-refundable rate.

Cancellations made within 24 hours of 2pm on your scheduled arrival date incur the amount of one night's accommodation charged to the credit card number provided at the time of booking.

Once you have checked in, your booking automatically becomes non-refundable. If the length of stay is reduced after check-in, the full booking amount is charged.

No-show bookings are charged in full.

Cancellation policy for groups will be advised at the time of booking.

Bookings made via third parties
If you have made your reservation through a third party (e.g. Online Travel Agents like, Expedia) you will need to submit any modifications or cancellations via the travel agent site.

We strongly advise guests to purchase travel insurance to cover for any unforeseen changes to their travel plans.

Chargeable Extras

  • After-hours assistance for lock outs
  • Bed split (2 singles)
  • Breakages
  • Chargeback to restaurants if arranged with reception
  • Car Parking
  • Dry Cleaning
  • Extra condiments, amenities, linen and servicing
  • Internet
  • Late Check out
  • Loss of key, sensor tag or gym pass
  • Outgoing telephone calls both local and international
  • Portable cots
  • Roll-away Beds



After Hours: (click here for more information)

After Hours check-in is only permitted when arranged with reception prior to arrival. Gilmer Apartment Hotel reserves the right to refuse entry to any guest who has not arranged after-hours access prior to arrival and during reception hours. This information is displayed on all booking websites. On arrival please refer to the information displayed in the window at reception (by the lock box). A copy of our guest registration is provided and by entering the property you agree to our terms and conditions.

Upon completing check-in and receiving your apartment key, you have agreed to our terms and conditions.

Check Out

Please return your key to reception and settle accounts by your scheduled check-out time.

Upon departure your room is inspected for damage by our housekeepers, once it has been confirmed to reception that there is no damage or missing items the pre-authorisation against your credit card will be removed. If you have paid a cash bond this is able to be refunded after 9am providing there is no damage or missing items.

Early check-out (outside of reception hours) is by prior arrangement only. Please drop your keys into the slot in the top of the lock box located outside the main reception door.

After Hours assistance or assistance for lost key/lock out.


Any damage to the room, furnishing or property will be charged direct to the credit card held on file. If applicable we will also charge you for any resultant loss of income including any recovery costs incurred by the hotel. What is considered damage is at the management's sole discretion. In the event that damage costs exceed $1000.00 the hotel will claim on its insurance policy and the cost of the insurance excess will be met by the guest. In the instance of malicious damage the hotel will lay a complaint with the police.

Fire Alarm and Evacuation

If you cause a false alarm or tamper with a smoke or heat detector or other fire safety equipment resulting in a fire brigade call-out and a building evacuation, you will be liable for paying all costs relating to the call-out.
You will also be liable for any collection and recovery fees incurred by the hotel.

Before you commence cooking in your apartment, please familiarise yourself with the instructions on the back of your room door. To avoid a full building evacuation from a small amount of smoke while cooking, we ask you to refrain from opening your room door.

Credit Card details are required for Pre Authorisation purposes upon or prior to check in.


Please respect the occupants of the neighbouring rooms by keeping noise levels to a minimum. If you are experiencing any problems from neighbouring guests please call reception. We have a strict "no party and no excessive noise policy". If you breach this policy you will be evicted without refund. We value our central city location, this can on occasion come with central city noise. We try very hard to minimise any external noise, however, sometimes this is beyond our control. Please report any noise to Reception and we will endeavor to eliminate this from happening again.


Visitors to the apartments are not permitted after 11pm. You must not exceed the maximum number of occupants allowed in your apartment. Guests under the age of 18 must be accompanied by a guest of 18 years or over.


Unfortunately we are unable to accept bookings for guests wishing to self isolate as the apartments are not set up to allow access to an outside area during stay, nor do they have individual exits to the outside.


Payment for all accommodation, extras, and incidental charges must be made in full by the day of arrival, if payment is no taken in advance.

The credit card you provided at check-in will be charged if accounts are not settled on the day of departure, plus any additional costs incurred in the recovery of costs by the hotel.

Gilmer Apartment Hotel reserves the right to pre-authorise credit cards to ensure payment of accounts is made.

The following credit cards are accepted for payment, please note additional credit card fees apply and are noted below:

  • MasterCard   1.95% fee per transaction
  • Visa   1.95% fee per transaction
  • American Express   3.35% fee per transaction

We accept ALIPAY


Privacy Policy

Privacy Policy
This privacy policy describes how Gilmer Apartment Hotel deals with your personal information, and how we protect your privacy.

Your privacy

 Our commitment to your privacy

We are committed to protecting your privacy when you visit our site or contact us in any way.

We collect personal information from you, including information about your:

  • name
  • contact information
  • location
  • billing or purchase information

We collect your personal information in order to:

  • make reservations

Besides our staff, we share this information with:

  • Seekom as this is our Property Management System

Providing some information is optional. If you choose not to enter contact information, we'll be unable to make a reservation.

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at, or 049781400, or 10 Gilmer Terrace, Wellington 6011.

If you are have subscribed to our mailing list, we may also contact you to advise of changes to our terms and conditions, services or new products or promotions.


Policy Infringements - associated costs

Any damage to the apartment or property will be charged direct to the credit card you provided, plus if applicable a charge for any resultant loss of income. What is considered damage is at management's sole discretion.

You will be charged for:

  • Breakages (crockery, furnishing etc.) These must be reported to reception and paid prior to departure.
  • Missing or soiled linen or furnishings
  • Loss or damage to linen
  • Smoking in the apartments, or on the property
  • Any damage to property
  • Any event which results in the Hotel being charged for damages caused by you as a guest or services provided to you as a guest.

Smoke Free Environment

All apartments are strictly non-smoking. Smoking is not allowed in any room or space inside the property. If you smoke inside, you will be charged appropriate cleaning and loss of income charged and you will be evicted without refund.

Code of Conduct

The Management of Gilmer Apartment Hotel requests that all guests and their visitors conduct themselves in an appropriate manner while residing in the apartments. Below is the code of conduct for all guests and visitors which details behaviour the management of Gilmer Apartment Hotel considers to be unacceptable.

  • Wilful damage to property belonging to Gilmer Apartment Hotel, its investors, other guests, employees, or residents of the building
  • Possession of any illegal drug or prohibited material within the confines of the building
  • Disorderly conduct of any kind, including fighting or bodily injury to another person
  • Threatening or intimidation of other guests, residents, employees of Gilmer Apartment Hotel, or members of the public within the confines of the building or over the telephone
  • Use of profane or abusive language to guests, residents, employees of Gilmer Apartment Hotel, or members of the public within the confines of the building or over the telephone
  • Excessive noise causing disturbance to other guests or residents of Gilmer Apartment Hotel
  • Disregard for emergency evacuation procedures.

The management of Gilmer Apartment Hotel reserves the right to request immediate payment and the departure from its establishment of any guest or visitor who breach any part of the code of conduct or Gilmer Apartment Hotel Policy.

The Management of Gilmer Apartment Hotel advises that the above is not a compete list of all acts that might be considered as justifiable reason to request the immediate payment and departure from its establishment of any guest or visitor. The above is only an indication only and there may be other acts of inappropriate behaviour which will result in a guest or visitor being requested to pay and depart immediately from the Gilmer Apartment Hotel establishment.



 10 Gilmer Terrace Wellington 6011 New Zealand

 Reservations call 0508 444 5637 or (04) 978 1400



Here at Gilmer Apartment Hotel we have taken responsibility to protect our guests and staff from the Covid spread. You can stay with us with confidence.

All Our Staff Are Vaccinated

Amotai registered business

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